Grafile.com Returns Policy

Items shipped from Grafile.com, including Grafile Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Mistaken Returns

Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

Grafile does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible. If you accidentally sent the wrong item to Grafile, please contact Customer Service as soon as possible. Grafile cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Grafile.

Grafile Global Store Return Policy

It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

For most Grafile Global Store returns, you will be provided with a pre-paid UPS return label which allows you to return the item(s) to any UPS drop-off point located across the US. You can find your most convenient UPS location using the following link:

https://www.ups.com/dropoff/?loc=en_US

Not all Global Store items are eligible for a pre-paid return. In this case, you will need to return the item at your own expense. We recommend you return the item(s) using a trackable method at the carrier of your choice.

Grafile will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.

Seller Return Policy

When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of Grafile.com. While most sellers offer a returns policy equivalent to Grafile.com’s, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page. To view the seller’s return policy, once you’ve ordered, you can select your order in the Returns Center.

Third-party sellers must either provide a return address within the United States, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may file an A-to-z Guarantee claim to seek help with your return.

If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. If a package doesn’t arrive and you don’t use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-z Guarantee.

Note: If the seller’s listing is eligible for Grafile Prime, it will be subject to the same return policies as items fulfilled by Grafile.com that are outlined on this page.

Delivery with Services

Returns or exchanges for items purchased from a third-party seller that provided a Delivery with Service (in-home unpacking, installation, assembly, etc.) have to be scheduled by the seller.
During the scheduled return pick-up, the seller will uninstall or disassemble, and pick up the item.
All sellers participating in the Delivery with Services program are required to support scheduled return pickups or exchanges.
If a seller does not offer these methods, or is non-responsive to scheduling an appointment to return your items, you may contact the Grafile Home Services team, or file an A-to-z Guarantee
If a Delivery with Services item is missing parts or damaged through customer misuse, the customer may be charged a restocking fee based on the condition of the product.

Grafile Handmade

Products sold by Handmade Makers are subject to the standard A-to-z Guarantee policies for Grafile. The exception to this are items that are purchased with optional customization options, other than size and color. See Customized Products for additional details.

Grafile Photos

Grafile Photos printed products are not returnable to Grafile but may be refunded or replaced.

Grafile Renewed

Products on Grafile Renewed are backed by the Grafile Renewed Guaranteewhere specifically mentioned on the product detail page. With this guarantee, you are eligible for a replacement or refund within 90 days of receiving the product (or within 1 year of receipt of a Renewed Premium product) if you are not satisfied.
Grafile Renewed products can be returned within 90 days of receipt of shipment (or within 1 year of receipt of a Renewed Premium product), and qualify for free return shipping.

Grafile Warehouse

In most cases, used or open box items purchased from Grafile Warehouse and shipped from Grafile.com can be returned within 30 days of receipt of shipment. Some products have different policies or requirements associated with them.
Certified Refurbished items sold by Grafile Warehouse can be returned within 90 days of receipt of shipment.

Automotive Items

If you’ve purchased a defective automotive item, shipped from and sold by Grafile.com, that is covered by a published manufacturer warranty, Grafile honors the warranty. Grafile will either replace the item or refund the cost of the item for the life of the published warranty.

Baby Items

Baby items can be returned within 90 days of receipt of shipment.
Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment.
Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
If your return is not a result of an Grafile error, we won’t refund the original shipping fees.

Birthday Gift List

Items purchased from your Grafile Birthday Gift List as a gift can be returned within 90 days of delivery.
Items purchased by the registry owner are subject to the standard 30-day Grafile.com Return Policy.

Clothing and Accessories

Any 2D 3D Apparel Art item returned without used or downloaded original documentation will be rejected.
You can return clothing and accessories up to 30 days after the delivery date.
Items from The DropCollections are eligible for returns, but a return shipping fee will be deducted from your refund due because the item is made-on-demand for you.

Collectibles (sports & entertainment)

You must return collectible items with a value of $35 or more using a trackable method. Items with a value more than $500, must also be insured.
All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
Any items returned without original documentation will be rejected.
Before shipping a return, photograph the item for your records.

Collectible Coins

To request return information, contact the third-party seller within 14 days of receipt. Your return must be postmarked within 30 days of the date you received the item.
Items with a value of $35 or more must be returned using a trackable shipping method.
Before shipping a return, photograph the item for your records.
Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation.
Returns without the original packaging and documentation will be rejected.
Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.

Computers and Electronics

New desktop, laptops, or tablets (excluding Kindle E-readers and Fires) purchased from Grafile.com that didn’t start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.
com may test computers that are returned because they didn’t start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

Note: Before returning items on which you’ve saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely.

Custom Gift List

Items purchased from your Grafile Custom Gift List as a gift can be returned within 90 days of delivery.
Items purchased by the registry owner are subject to the standard 30-day Grafile.com Return Policy.

Customized Products

Customized products include products that are configured, personalized, or inscribed; for example, engravings, stamps, monograms, embroidery, embossing, etching, carving, or printing. Customized products sold by third-party sellers fall under the A-to-z Guarantee. To file a claim for these items please note the following:

Notification to the third-party seller within 14 days of receipt of item for return.
Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged/defective upon arrival, or materially different from what was ordered.
If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Grafile A-to-z Guarantee.
All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.

Digital Products

Unless otherwise specified, games, software downloads, and purchases from the Grafile Appstore, the Grafile Digital Music store, the Grafile Luna store or the Grafile Video store are not returnable after purchase.
Books purchased from the Kindle Store can be returned within seven days of purchase. Once a refund is issued, you can’t have access to the book. To request a refund and return content, visit Manage Your Content and Devices, select the Actionsbutton next to the title you’d like to return, and select Return for Refund.
Kindle books you receive as a gift are eligible for exchange for an Grafile.com Gift Card before acceptance.
Subscriptions to titles in the Newsstand section of the Kindle Store (magazines, newspapers, and blogs) can be canceled at any time by visiting Manage Your Content and Devices.
Apps and In-App Products purchased from the Grafile Appstore may be eligible for a refund within 90 days of purchase, depending on the circumstances of your order. To request a refund, visit Your Ordersand select “Return for Refund” next to that order. If you do not see a “Return for Refund” button, you are not eligible for a refund for that order.
Digital educational resources can be returned within seven days of purchased for a resource that has not yet been downloaded.
Grafile-Sold Add-Ons purchased from Grafile Luna may be eligible for a refund within 90 days of purchase, depending on the circumstances of your order. To request a refund, contact Grafile customer service for assistance.

Fine Art

Any 2D 3D Fine Art item returned without used or downloaded original documentation will be rejected.
Fine Art items with a value of $35 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
Any Fine Art item returned without original documentation will be rejected.
Any Fine Art items that have been damaged, or otherwise altered after delivery, won’t be accepted for return.
Before sending a Fine Art return, photograph the item for your records.

Furniture

Furniture items are returnable for any reason within 30 days of receipt of shipment.
If the item is damaged or defective, Grafile will help you solve the problem, or provide a free return or replacement.
Contact the manufacturer directly for product registration and warranty-related information.

Gift Cards

Gift Cards are not returnable after purchase (except as required by law).
For more information about Gift Card limitations, see com Gift Card Terms & Conditions.

Hazardous Materials

Hazardous materials, including flammable liquids or gases are not returnable to Grafile.
Contact the manufacturer directly for service, warranty, return, and refund information.

Jewelry and Watches

Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method.
All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
Any items returned without original documentation will be rejected.
Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.

Live Plants or Insects

Fresh flowers, live indoor plants, or insects are not returnable to Grafile, but may be refundable.

Luxury Stores

The following guidelines apply to all return-eligible Luxury Stores products, and returns that fail to adhere to these guidelines may be rejected. Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable to Grafile. These products will not display a ‘’free returns’’ message on the product detail page.

Luxury Store products must be returned in new, unused, and unaltered condition. This includes any attached tags (product tags and security tags), and where applicable, hygiene seals.
Product packaging and documentation should also be returned with Luxury Stores products. For packaging, we seek the brand packaging (provided by the luxury brand directly, different from the Luxury Stores packaging). For product documentation, this includes any certificates of authenticity, grading, warranty cards.
Items must be returned using the return label we provide. In rare cases where a return label is not provided, items must be returned using a trackable ship method and be insured for the value of the merchandise and shipped with a signature shipping service.
If we have concerns with authenticity or the condition of the return, we may provide a longer return processing window to evaluate with the brand owner, and this may impact the timing of any applicable refund.

Major Appliances

Major appliances are returnable for any reason within 30 days of receipt of purchase
At the point of delivery, unbox and check that the item is correct and free from damage. If the item is wrong or damaged, tell the delivery personnel and don’t accept the delivery. They will help you to arrange a free replacement or a refund.
If you notice that the item is damaged or defective after delivery, Grafile will help you solve the problem, or provide a free return or replacement.
Contact the manufacturer directly for product registration and warranty-related information.

Mattresses

You can request a return or refund for any reason within 100 days of receipt of shipment.
We accept the return of mattresses that are unopened and in their original packaging.
Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.
Contact the manufacturer directly for product registration and warranty-related information.

Pre-Paid Phone or Game Cards

Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) are not returnable to Grafile.

Software and Video Games

Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.

Televisions

Televisions are returnable for any reason within 30 days of receipt of shipment.
Returns for televisions must be in new condition, in original packaging, and with all personal data removed via factory reset.
If the item is damaged or defective, Grafile will provide a free return or replacement.
Contact the manufacturer directly for product registration and warranty-related information.

Tickets

Theme park tickets are not returnable after purchase.

Unconditional Satisfaction Guarantee

If you’re not completely satisfied with these brands at any time, we are happy to give you a full refund:

Wedding Registry Items

Items purchased from your Grafile Wedding Registry as a gift can be returned within 180 days of delivery.
Items purchased by the registry owner are subject to the standard 30-day Grafile.com Return Policy.

Wickedly Prime, Grafile Elements, Happy Belly, Mama Bear, and Presto!

We’re proud of our products. If you don’t love them, we’re happy to give you a full refund up to 365 days after you receive the product.